Frequently Asked Questions

Please find the below answers to some of our most frequent questions.
If you can't find the answer you're looking for then please contact our team.

Need further assistance? Contact Us here

We accept payment via Paypal, Credit/Debit card, Cheque and Bank Transfer. Bank Transfer – Please email us and we will supply our bank details for payment.

In the unlikely event of a manufacturing fault we will repair, replace or refund your item.

Please note all equipment is securely and safely packaged at PowerGym. There must be no signs of intentional internal or external damage on the equipment.

If an item develops a fault within the warranty period offered then please contact us either by email by phone on 0800 970 8615.

Refunds are usually processed within a few days of receipt of goods. Please allow a further week for the amount to show on your account. This time frame is dictated by your bank or card issuer, we have no control over it. We will issue refunds by the same method used for payment (i.e. same card, Paypal, etc). All return shipping costs are the responsibility of the customer.

Structural Frames excluding Surface Finish (Lifetime). Moving Frames including press arms and other unspecified moving components (5 years). Components including bearings, locking pins, pulleys, cables, slide rods (2 years). Pads, grips and other unspecified parts (1 year). Sales receipt or other dated proof of purchase is required. Warranty is non transferable in the event that you sell the product. Warranty will be voided if upon inspection equipment is found to have been altered or shows signs of abuse. Missing parts or defects must be reported within 30 days of receipt. Please contact us at for further details.

14 Day Money-Back Guarantee
If you change your mind about the product we offer a 14-day money back guarantee. Items must be returned unused and boxed as new in the original packaging.
Please note we will not refund your original shipping charge or pay for delivery of returned items.

All smaller orders are shipped next day. Palletised orders will also be shipped next day and can take up to 7 days to arrive. International orders are shipped by Airmail. All items are shipped from the UK. Most UK orders arrive between 24-48 hours. International orders arrive between 3-7 days. Discount is available for multiple orders.

Upon delivery of your equipment please inspect all boxes noting any damage, missing boxes or discrepancies prior to signing for your delivery. If you are not satisfied with your products you may return items within 14 days of receipt. Please email us your name, contact information and original order number to start this process. The equipment must be shipped back with prepaid shipping to our Liverpool warehouse in original packaging and like new condition. All shipping arrangements are the sole responsibility of the consumer. Refunds will be made after inspection of the returns. Shipping and handling fees are non refundable. If an order is cancelled after it has been shipped the consumer is responsible for all freight/handling charges incurred by the cancellation. PowerGym automatically charges a restocking fee of 20% or 100% of the purchase price due to missing component parts or poor repackaging causing damage to the equipment.

fast shipping
Next day delivery available if ordered before 12pm. We ship all standard orders the same day if ordered before 2pm.
Please note you must be available to receive your delivery.
Get 10% off your first order
Enter your email address below and receive your code for 10% off at Power Gym
Please note this does not apply to any Concept2 or sale item products